Policies & FAQs
Additional information for our clients
Access to your home
We require ready access to your home or office on cleaning day. You may provide us with a key, as it is not necessary for you to be present.
Our company is fully insured and bonded; each client is afforded strict security.
If we are unable to enter your location upon arrival, a lockout or late-cancellation fee may apply.
We love pets, but...
We realize that even friendly pets often feel a need to guard their turf, so we ask that you please secure your pets and separate them from our housecleaning team. The client/pet owner is ultimately responsible for any injury incurred by either your pet or our team member.
Payment is expected at the time of service, by cash or check, or a credit card by prearrangement; please place your payment in plain view on the kitchen counter or table. The client will pay $25.00 per check for non-sufficient funds.
We care about your valuables -- we make every effort to protect your property from breakage. However, accidents can happen. Maid In The Shade must be notified within 48 hours of service if damage is discovered.
Maid In The Shade is not liable for damage due to faulty furnishings or equipment, such as (but not limited to) inadequately installed lighting, appliances or shelving.
Vacations and cancellations
If you are going to be away and will not be requiring service, please notify us at least 2 weeks in advance, if possible. Unexpected cancellations of less than 24 hours notice will result in a fee charged to cover lost time to our valuable staff.
Should your scheduled cleaning fall on a holiday, your cleaning will be rescheduled as close to that day as possible.